tag:status.echobox.com,2005:/historyEchobox Status - Incident History2024-03-19T02:30:00+00:00Echoboxtag:status.echobox.com,2005:Incident/202886782024-03-18T18:04:46+00:002024-03-18T18:04:46+00:00Users unable to login<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>18:04</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>18:04</var> GMT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>09:02</var> GMT</small><br><strong>Update</strong> - Any remaining login issues should now be resolved. If you are still experiencing problems logging in please try clearing your browser cache and cookies, or email support@echobox.com. We apologise for any inconvenience caused.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>09:01</var> GMT</small><br><strong>Monitoring</strong> - Any remaining login issues should now be resolved. If you are still experiencing problems logging in please email support@echobox.com. We apologise for any inconvenience caused.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>06:52</var> GMT</small><br><strong>Identified</strong> - Some Echobox users may be experiencing issues logging in. We are working on rectifying this as soon as possible. We apologise for any inconvenience caused.</p>tag:status.echobox.com,2005:Incident/202672342024-03-17T21:00:15+00:002024-03-18T09:21:00+00:00Scheduled Maintenance<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>21:00</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:14</var> GMT</small><br><strong>Monitoring</strong> - We will be carrying out system maintenance between 20:00 and 21:00 (UTC) on Sunday, 17th March. During this period Echobox may be unavailable and you may be logged out. Scheduled posts will remain unaffected. Thank you for your understanding.</p>tag:status.echobox.com,2005:Incident/201930482024-03-08T19:28:27+00:002024-03-08T19:28:27+00:00Scheduled Maintenance<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>19:28</var> GMT</small><br><strong>Resolved</strong> - This maintenance has been postponed due to elections, it will be happening instead next weekend.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>12:57</var> GMT</small><br><strong>Update</strong> - We will be carrying out system maintenance between 20:00 and 21:00 (UTC) on Sunday, 10th March. During this period Echobox may be unavailable and you may be logged out. Scheduled posts will remain unaffected. Thank you for your understanding.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>12:22</var> GMT</small><br><strong>Update</strong> - We will be carrying out system maintenance between 20:00 and 21:00 (UTC) on Sunday, 10th March. During this period Echobox may be unavailable and you may be logged out. Scheduled posts will remain unaffected. Thank you for your understanding.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>12:17</var> GMT</small><br><strong>Monitoring</strong> - We will be carrying out system maintenance between 20:00 and 21:00 (UTC) on Sunday, 10th March. During this period Echobox may be unavailable and you may be logged out. Scheduled posts will remain unaffected. Thank you for your understanding.</p>tag:status.echobox.com,2005:Incident/200355492024-02-21T12:28:08+00:002024-02-21T12:28:08+00:00Issue with Facebook<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>12:28</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>08:49</var> GMT</small><br><strong>Monitoring</strong> - Facebook have resolved the API issue. We are continuing to monitor if all related issues are resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>01:30</var> GMT</small><br><strong>Identified</strong> - Facebook is currently experiencing API difficulties which may lead to some issues with sharing and connecting pages. We have contacted Facebook and hope they will rectify this soon.</p>tag:status.echobox.com,2005:Incident/200295372024-02-20T14:44:40+00:002024-02-20T14:44:40+00:00Investigating Issue<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>14:44</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>14:29</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>14:28</var> GMT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>14:27</var> GMT</small><br><strong>Investigating</strong> - Echobox is experiencing issues and our team are currently investigating. We apologise for any inconvenience caused.</p>tag:status.echobox.com,2005:Incident/198850132024-02-01T14:27:05+00:002024-02-01T14:27:05+00:00Unable to get image data for some articles<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>14:27</var> GMT</small><br><strong>Resolved</strong> - The following issue has been resolved: Unable to get image data for some articles.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>14:23</var> GMT</small><br><strong>Monitoring</strong> - Unable to get image data for some articles. A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>14:20</var> GMT</small><br><strong>Update</strong> - Unable to get image data for some articles. The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>14:19</var> GMT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.echobox.com,2005:Incident/196893232024-01-12T15:57:44+00:002024-01-12T15:57:44+00:00Users unable to login<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>15:57</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>15:53</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>15:46</var> GMT</small><br><strong>Identified</strong> - Echobox users may experience issues logging in to Social. We are working on rectifying this as soon as possible. We apologise for any inconvenience caused.</p>tag:status.echobox.com,2005:Incident/196448312024-01-07T10:20:00+00:002024-01-08T11:24:18+00:00Severe Degredation to Echobox Social<p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>10:20</var> GMT</small><br><strong>Resolved</strong> - There was severe disruption to the Echobox Social platform that caused platform slowness and an inability to login for some users</p>tag:status.echobox.com,2005:Incident/191881782023-11-21T16:17:56+00:002023-11-21T16:17:56+00:00Users unable to login<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>16:17</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>15:55</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>15:55</var> GMT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>15:45</var> GMT</small><br><strong>Identified</strong> - Echobox users may experience issues logging in. We are working on rectifying this as soon as possible. We apologise for any inconvenience caused.</p>tag:status.echobox.com,2005:Incident/191874982023-11-21T14:18:51+00:002023-11-21T14:35:13+00:00Users unable to login<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>14:18</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>14:11</var> GMT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>14:11</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>14:10</var> GMT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>14:09</var> GMT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>13:50</var> GMT</small><br><strong>Investigating</strong> - Echobox users may experience issues logging in. We are working on rectifying this as soon as possible. We apologise for any inconvenience caused.</p>tag:status.echobox.com,2005:Incident/190589302023-11-08T16:00:12+00:002023-11-08T16:00:12+00:00Issue with OpenAI Message Generation<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>16:00</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>15:48</var> GMT</small><br><strong>Monitoring</strong> - OpenAI have updated their status saying they have fixed the issue and we continue to monitor the issue.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>15:33</var> GMT</small><br><strong>Identified</strong> - OpenAI is currently experiencing API difficulties which may lead to some issues with generating ChatGPT and Inspire Me messages. <br /><br />OpenAI has declared a major outage on https://status.openai.com/.</p>tag:status.echobox.com,2005:Incident/177809552023-06-30T13:00:00+01:002023-07-06T15:59:46+01:00Echobox Email - Campaign Dashboard<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>13:00</var> BST</small><br><strong>Resolved</strong> - We are aware of an issue where editions might not be loading on the campaign dashboard, and expect to have this problem resolved shortly.</p>tag:status.echobox.com,2005:Incident/173415112023-05-23T15:32:41+01:002023-05-23T15:32:41+01:00Investigating Issue<p><small>May <var data-var='date'>23</var>, <var data-var='time'>15:32</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>15:28</var> BST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>15:24</var> BST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>15:18</var> BST</small><br><strong>Investigating</strong> - Echobox is experiencing issues and our team are currently investigating. We apologise for any inconvenience caused.</p>tag:status.echobox.com,2005:Incident/167483972023-04-08T11:02:28+01:002023-04-13T15:58:50+01:00An issue has occurred with Twitter<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>11:02</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>10:58</var> BST</small><br><strong>Update</strong> - Success! We've been working day-and-night developing a new Twitter integration in response to Twitter's current turmoil. We are happy to announce that we've now completed this work. Please follow the steps in this guide https://ebx.sh/twitterreconnect (Echobox login required). You should now be able to post to Twitter as usual. If you encounter any issues, please contact support@echobox.com.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>10:58</var> BST</small><br><strong>Update</strong> - Success! We've been working day-and-night developing a new Twitter integration in response to Twitter's current turmoil. We are happy to announce that we've now completed this work. Please follow the steps in this guide https://ebx.sh/twitterreconnect (Echobox login required). You should now be able to post to Twitter as usual. If you encounter any issues, we're happy to help support@echobox.com</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>22:07</var> BST</small><br><strong>Update</strong> - We're continuing our hard work on finalizing a new Twitter integration in response to Twitter's turmoil. In the meantime, please follow these steps on https://ebx.sh/twitterreconnect to start the reconnection process (Echobox login required).</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>18:18</var> BST</small><br><strong>Update</strong> - Given Twitter's unexpected disconnection of API access for many companies, Echobox is working hard on a solution for our customers. Please see https://ebx.sh/twitterturmoil to find out more about the steps we kindly ask you to take in order to prepare for the reconnection process. We apologize for the inconvenience Twitter are causing and will keep you updated on further developments.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>14:33</var> BST</small><br><strong>Update</strong> - Twitter have unexpectedly degraded or disconnected API access of many companies without warning, including Echobox (see https://ebx.sh/twitterturmoil for more information). The Twitter team are unresponsive but we are working on a possible solution and will update within 24 hours. We apologize for the inconvenience Twitter are causing.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>12:43</var> BST</small><br><strong>Identified</strong> - Twitter is currently experiencing API difficulties which may lead to some issues with pages being disconnected and unable to reconnect. We have contacted Twitter and hope they will rectify this soon.</p>tag:status.echobox.com,2005:Incident/166897462023-03-29T20:35:04+01:002023-03-29T21:03:39+01:00Investigating Issue<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>20:35</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>20:30</var> BST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>20:13</var> BST</small><br><strong>Identified</strong> - We have identified that following an infrastructure failure our sharing process did not correctly recover and are resolving the issue now.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>19:09</var> BST</small><br><strong>Investigating</strong> - Echobox is experiencing issues and our team are currently investigating. We apologise for any inconvenience caused.</p>tag:status.echobox.com,2005:Incident/166891552023-03-29T18:22:41+01:002023-03-29T18:22:41+01:00Users unable to login<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>18:22</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>18:22</var> BST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>18:00</var> BST</small><br><strong>Identified</strong> - Echobox users may experience issues logging in. We are working on rectifying this as soon as possible. We apologise for any inconvenience caused.</p>tag:status.echobox.com,2005:Incident/161364522023-02-14T15:47:26+00:002023-02-14T15:47:26+00:00Issue with LinkedIn<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>15:47</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>13:52</var> GMT</small><br><strong>Identified</strong> - LinkedIn is currently experiencing API difficulties which may lead to some issues with posting. We have contacted LinkedIn and hope they will rectify this soon.</p>tag:status.echobox.com,2005:Incident/161288162023-02-13T23:33:58+00:002023-02-13T23:33:58+00:00Investigating Issue<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>23:33</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>23:33</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>22:35</var> GMT</small><br><strong>Investigating</strong> - Echobox is experiencing issues and our team are currently investigating. We apologise for any inconvenience caused.</p>tag:status.echobox.com,2005:Incident/160685332023-02-08T23:17:34+00:002023-02-08T23:17:34+00:00Issue with Twitter<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>23:17</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>22:36</var> GMT</small><br><strong>Identified</strong> - Twitter is currently experiencing API difficulties which may lead to some issues with posting. We have contacted Twitter and hope they will rectify this soon.</p>tag:status.echobox.com,2005:Incident/160105982023-02-02T21:35:54+00:002023-02-02T21:35:54+00:00Users unable to login<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>21:35</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>21:34</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>21:32</var> GMT</small><br><strong>Identified</strong> - Echobox users may experience issues logging in. We are working on rectifying this as soon as possible. We apologise for any inconvenience caused.</p>tag:status.echobox.com,2005:Incident/158848252023-01-19T18:15:02+00:002023-01-19T18:15:02+00:00Echobox Social is experiencing a slowdown<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>18:15</var> GMT</small><br><strong>Resolved</strong> - The issue has been identified and a resolution has been applied</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>17:41</var> GMT</small><br><strong>Investigating</strong> - Echobox is experiencing issues and our team are currently investigating. We apologise for any inconvenience caused.</p>tag:status.echobox.com,2005:Incident/126854832022-11-02T09:59:38+00:002022-11-02T09:59:38+00:00Investigating Issues posting to Instagram<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>09:59</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>08:07</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>08:05</var> GMT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>18:11</var> GMT</small><br><strong>Investigating</strong> - Echobox is experiencing issues posting to Instagram. This impacts a small number of our customers. Our team are currently investigating. We apologise for any inconvenience caused.</p>tag:status.echobox.com,2005:Incident/126495192022-10-28T21:34:34+01:002022-10-28T21:34:34+01:00Issue with Facebook<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>21:34</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>21:00</var> BST</small><br><strong>Identified</strong> - Facebook is currently experiencing API difficulties which may lead to some issues with posting. We have contacted Facebook and hope they will rectify this soon.</p>tag:status.echobox.com,2005:Incident/124274262022-10-23T21:50:31+01:002022-10-23T21:50:31+01:00Scheduled Maintenance<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>21:50</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>11:51</var> BST</small><br><strong>Monitoring</strong> - We will be carrying out system maintenance between 20:00 and 21:00 (UTC) on Sunday, 23rd October. Echobox may be unavailable at times during this period. Thank you for your understanding.</p>tag:status.echobox.com,2005:Incident/119583102022-10-13T22:37:11+01:002022-10-13T22:37:11+01:00Scheduled Maintenance<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>22:37</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>15:03</var> BST</small><br><strong>Monitoring</strong> - We will be carrying out system maintenance between 21:00 and 22:00 (UTC) on Thursday, 13th October. Echobox may be unavailable at times during this period. Thank you for your understanding.</p>