Issue with Facebook Analytics

Incident Report for Echobox

Resolved

This incident has been resolved.

Posted May 20, 2024 - 15:12 BST

Monitoring

A workaround has been deployed to get around the issues with Facebook Insights. 2 insights are not available until the Facebook bug has been resolved. The insights are post_impressions_by_story_type and post_impressions_by_story_type_unique

Posted May 20, 2024 - 15:11 BST

Identified

Facebook is currently experiencing API difficulties which may lead to 0 (zero) being shown in the Analytics Page for Impressions, Clicks and CTR. We have contacted Facebook and hope they will rectify this soon.

Posted May 17, 2024 - 13:42 BST

This incident affected: Echobox Social.