Issues with connections to TikTok

Incident Report for Echobox

Resolved

This incident has been resolved.
Posted Aug 27, 2025 - 17:37 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 27, 2025 - 17:16 BST

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 27, 2025 - 16:59 BST

Investigating

TikTok is currently experiencing difficulties with their API, which third-parties (like Echobox) integrate with. This may lead to issues with TikTok pages becoming disconnected from Echobox.

We have contacted TikTok and hope they resolve their issue soon. We are monitoring the situation and apologize for any inconvenience caused.
Posted Aug 27, 2025 - 14:36 BST
This incident affected: Echobox Social.
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